In-store pickup orders will be ready within 48 hours.

We carefully pack and ship orders every Wednesday, allowing us time to thoughtfully prepare each piece before it leaves our shop. If you selected expedited UPS shipping, your order will be packed and shipped as soon as possible. If you need your item more urgently please call us at 206-250-8853 or email us at Hello@redticking.com, and we will do our best to accommodate you.

Due to the delicate nature of many of our pieces—including Astier de Villatte and other fine ceramics—an additional shipping charge may apply. This allows us to carefully pack each item to ensure it arrives safely and in beautiful condition. It's important to us that every piece reaches your home just as it left ours.

As a small business, each piece is carefully curated and chosen with intention. At this time, we are unable to accept returns or offer refunds on any purchases.

We encourage you to review all product details, dimensions, and photos carefully before placing your order. If you have any questions prior to purchasing, we’re always happy to help — please reach out to us at hello@redticking.com.

Please review our full policy here.